Frequently Asked Questions
Everything you need to know about LV1 Studio beauty and care.
What is the typical shipping time for my order?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days domestically, while international shipping may take 7-14 business days depending on your location.
Are LV1 Studio products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All LV1 Studio products are 100% cruelty-free and formulated without any animal-derived ingredients.
What is your return policy for beauty products?
Due to the hygienic nature of beauty products, we accept returns on unopened and unused items within 30 days of purchase. If you receive a damaged product, please contact our support team immediately for a replacement.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.